Hexaware Consistently Ranked Among Top 3 in Customer Satisfaction and Account Management Quality in Whitelane Research

Hexaware Excels in Whitelane Research 2023/2024 IT Sourcing Study, Affirming Leadership in Customer Satisfaction, Account Management, and Competitive Pricing

Expert Analysis:

• Prominent Positioning:

  • Hexaware secures a notable position in Whitelane Research's 2023/2024 IT Sourcing Study for Europe.

  • The third rank in Customer Satisfaction and Account Management highlights commitment to robust client relationships.

• Comprehensive Evaluation:

  • Whitelane Research evaluates 26 IT service providers and 14 cloud providers.

  • Over 2,000 participants from leading IT spending organizations contribute feedback, encompassing 5,000 IT-sourcing and 8,000 cloud-sourcing relationships.

• Consistent Rankings:

  • Hexaware achieves third position in general satisfaction and financial services categories.

  • The second spot in the Price Level Key Performance Indicator emphasizes competitive pricing strategy.

• Expertise Acknowledged:

  • IT Domain satisfaction scores affirm Hexaware's Digital Transformation and Application services expertise.

  • A consistent 80% satisfaction score across annual contract values underscores commitment to exceptional service.