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  3. Hexaware Consistently Ranked Among Top 3 in Customer Satisfaction and A…

Hexaware Consistently Ranked Among Top 3 in Customer Satisfaction and Account Management Quality in Whitelane Research

6 Feb 2024

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Key Takeaways
  • Client-Focused Leadership:

    • Hexaware's rankings validate dedication to excellence, customer satisfaction, and competitive pricing.

    • Recognized as a trusted partner, Hexaware aims to set new benchmarks, driving impactful digital transformations for clients across Europe.

  • Client-Focused Leadership:

    • Hexaware's rankings validate dedication to excellence, customer satisfaction, and competitive pricing.

    • Recognized as a trusted partner, Hexaware aims to set new benchmarks, driving impactful digital transformations for clients across Europe.

Hexaware Technologies

Hexaware Technologies

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Expert Analysis

Hexaware Excels in Whitelane Research 2023/2024 IT Sourcing Study, Affirming Leadership in Customer Satisfaction, Account Management, and Competitive Pricing

Expert Analysis:

  • Prominent Positioning:

    • Hexaware secures a notable position in Whitelane Research's 2023/2024 IT Sourcing Study for Europe.

    • The third rank in Customer Satisfaction and Account Management highlights commitment to robust client relationships.

  • Comprehensive Evaluation:

    • Whitelane Research evaluates 26 IT service providers and 14 cloud providers.

    • Over 2,000 participants from leading IT spending organizations contribute feedback, encompassing 5,000 IT-sourcing and 8,000 cloud-sourcing relationships.

  • Consistent Rankings:

    • Hexaware achieves third position in general satisfaction and financial services categories.

    • The second spot in the Price Level Key Performance Indicator emphasizes competitive pricing strategy.

  • Expertise Acknowledged:

    • IT Domain satisfaction scores affirm Hexaware's Digital Transformation and Application services expertise.

    • A consistent 80% satisfaction score across annual contract values underscores commitment to exceptional service.

Publisher:Business Standard