Hexaware Technologies Unlisted Shares
Hexaware Consistently Ranked Among Top 3 in Customer Satisfaction and Account Management Quality in Whitelane Research
Business Standard
2 min read
Hexaware Excels in Whitelane Research 2023/2024 IT Sourcing Study, Affirming Leadership in Customer Satisfaction, Account Management, and Competitive Pricing
Expert Analysis:
Prominent Positioning:
Hexaware secures a notable position in Whitelane Research's 2023/2024 IT Sourcing Study for Europe.
The third rank in Customer Satisfaction and Account Management highlights commitment to robust client relationships.
Comprehensive Evaluation:
Whitelane Research evaluates 26 IT service providers and 14 cloud providers.
Over 2,000 participants from leading IT spending organizations contribute feedback, encompassing 5,000 IT-sourcing and 8,000 cloud-sourcing relationships.
Consistent Rankings:
Hexaware achieves third position in general satisfaction and financial services categories.
The second spot in the Price Level Key Performance Indicator emphasizes competitive pricing strategy.
Expertise Acknowledged:
IT Domain satisfaction scores affirm Hexaware's Digital Transformation and Application services expertise.
A consistent 80% satisfaction score across annual contract values underscores commitment to exceptional service.
Client-Focused Leadership:
Hexaware's rankings validate dedication to excellence, customer satisfaction, and competitive pricing.
Recognized as a trusted partner, Hexaware aims to set new benchmarks, driving impactful digital transformations for clients across Europe.
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