Hexaware Technologies Unlisted Shares

Hexaware Consistently Ranked Among Top 3 in Customer Satisfaction and Account Management Quality in Whitelane Research

Business Standard

2 min read

Hexaware Excels in Whitelane Research 2023/2024 IT Sourcing Study, Affirming Leadership in Customer Satisfaction, Account Management, and Competitive Pricing

Expert Analysis:

Prominent Positioning:
- Hexaware secures a notable position in Whitelane Research's 2023/2024 IT Sourcing Study for Europe.
- The third rank in Customer Satisfaction and Account Management highlights commitment to robust client relationships.

Comprehensive Evaluation:
- Whitelane Research evaluates 26 IT service providers and 14 cloud providers.
- Over 2,000 participants from leading IT spending organizations contribute feedback, encompassing 5,000 IT-sourcing and 8,000 cloud-sourcing relationships.

Consistent Rankings:
- Hexaware achieves third position in general satisfaction and financial services categories.
- The second spot in the Price Level Key Performance Indicator emphasizes competitive pricing strategy.

Expertise Acknowledged:
- IT Domain satisfaction scores affirm Hexaware's Digital Transformation and Application services expertise.
- A consistent 80% satisfaction score across annual contract values underscores commitment to exceptional service.

Takeaways

Client-Focused Leadership:
- Hexaware's rankings validate dedication to excellence, customer satisfaction, and competitive pricing.
- Recognized as a trusted partner, Hexaware aims to set new benchmarks, driving impactful digital transformations for clients across Europe.

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